IAM Analyst – Global Security
| Company | Royal Bank of Canada |
|---|---|
| Location | Toronto, ON, Canada, Halifax Regional Municipality, NS, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3 years of experience working in IT support and/or Service Desk support role
- Bachelor’s degree in computer sciences and/or IT related disciplines and Certifications in information security preferred
- ITIL v3: Foundations, Operational Support & Analysis
- Strong technical writing aptitude, written and verbal communications skills
- Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
- Knowledge in Identity & Access Management controls and policies
Responsibilities
- Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensure timely execution and closure of access requests
- Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
- Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
- Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly
Preferred Qualifications
- Certifications in information security preferred