IAM Technical Communications Senior Associate
| Company | DTCC |
|---|---|
| Location | McLean, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Minimum 6 years of related experience
- Bachelor’s degree (preferred) or equivalent experience
- Minimum 5 years in leading service excellence and organizational change management within IT governance and process improvement domains
- Demonstrated ability to design and implement IT governance frameworks and process optimization strategies that drive service excellence
- Proven track record of managing and executing large-scale change initiatives, ensuring alignment with IT governance standards and business objectives
- Strong leadership skills with experience in guiding cross-functional teams through transformational changes in IT processes and governance
- Excellent communication and facilitation skills, with the ability to engage and influence partners at all levels, including executive leadership
- Strategic thinker with a focus on continuous improvement, adept at finding opportunities for enhancing IT service delivery and governance practices
- Resilient and adaptable, capable of navigating complex change scenarios and maintaining service excellence during transitions
Responsibilities
- Develop change management strategies based on a situational awareness of the details of the change and the groups being impacted
- Create change management plans that outline the approach for communications, training, partner engagement, and resistance management
- Consult and engage with senior leaders, managers, and supervisors to support change
- Develop and deliver communications that inform and engage partners at all levels of the organization
- Ensure that relevant information is disseminated effectively and in a timely manner
- Coordinate with human resources and other departments to ensure that training programs are aligned with the change
- Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
- Conduct impact analyses, assess change readiness, and identify key partners
- Evaluate the effects of change on employees and ensure that any negative impacts are minimized
- Track and report on the progress of change initiatives, providing updates to partners and adjusting strategies as necessary
- Use feedback mechanisms to monitor the effectiveness of change management activities
- Apply a structured methodology and lead change management activities
- Assess the change impact and manage change readiness and adoption
Preferred Qualifications
-
No preferred qualifications provided.