IFM Services Director

IFM Services Director

Requirements

• 5+ years in Facilities Management with a strong analytical background and experience in asset management/tagging
• Proven track record in team development and leadership, particularly in supporting large accounts
• Data-driven approach with expertise in implementing and improving data processes
• Proficiency in capital planning and strategic thinking to enhance overall performance efficiency
• Strong project management and communication skills, with the ability to handle complex issues and deliver on time
• Self-driven professional with an entrepreneurial attitude and proficiency in Microsoft Office and online collaboration tools

Responsibilities

• Partner with the Account Director, Leadership team, the Client, and SMEs to effectively translate business needs and desired outcomes into integrated functional plans and strategies.
• Manage operational business processes and initiatives to successfully deliver on departmental objectives, ensuring visibility and effective, integrated service delivery across functional teams.
• Lead and implement initiatives related to operations, innovation, and organizational capabilities.
• Manage program schedules, priorities, risks, and actions to ensure successful and on-time completion of team deliverables.
• Seek out and leverage key stakeholders and subject matter experts to bring innovative ideas and leading practices to the team.
• Establish a trusted advisor and strong, collaborative relationship with the Client, peers, account leaders, operations, and SMEs.
• Manage account training and development processes.
• Provide thought leadership for account transformation activities and create communication and training plans to enable the smooth implementation of plans and strategies.
• Develop project strategies and plans, including stakeholder assessment, communications, leadership alignment, gap analyses, organization transition, capability transfer, and end-user training.
• Cultivate joint desired outcome expectations while working with change agents and communication colleagues to tailor plans for service lines.
• Leads on account FM Center of Excellence focused on continuous process improvement, Corrigo governance, NOC, call center, KPI management in partnership with Office and Retail FM and Engineering teams.
• Manages HSSE, Energy, and Sustainability strategies and growth plans.
• Manage the JLL Corrigo work order process and systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability.
• Collaborates with the Client’s real estate representatives to support Disaster Planning and Business Continuity activities.
• Develop high-quality client presentations for discussions at senior levels of the organization.
• Work effectively with cross-functional teams to drive and/or support the execution of projects.
• Document operational processes for formal adoption as necessary.
• Support the account team’s Innovation and Continuous Improvement Programs.
• Help recommend and implement changes aimed at improving account performance.
• Assist in the establishment and refinement of the best practices of the standards of excellence.

Preferred Qualifications

• MBA or experience in commercial real estate