Implementation Consultant
| Company | Benevity |
|---|---|
| Location | Toronto, ON, Canada, Vancouver, BC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate
- Ability to travel up to 30% of time
- Bilingual French/English proficiency at a fluent, C-level capacity is a bonus
- 2-5 years of experience in a Software Implementation Specialist or Consultant role
- Experience with MS Office (Excel, Word, etc)
- Experience in creating workflow diagrams using Visio, Lucid chart, etc
- Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc
- Ability to collaborate and build strong relationships with clients, at operational and leadership levels
- Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes
- Track record in building successful implementation documentation and/or project plans autonomously
- Passion for Client Success
- Excellent organization and time management skills
Responsibilities
- Manage a portfolio of medium to large scale client implementations. Responsible for implementation projects for new and existing Benevity clients
- Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation
- Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services
- Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service
- Configure the application in accordance with business requirements and processes defined
- Lead executive stakeholder meetings, both internally and client-side
- Consult with clients on how to best manage change within their organization
- Provide feedback to the Product, Development, CS and Sales team on Industry trends
- Work with the Project Manager to update clients on project plans, milestones, and tasks
- Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete
- Conduct client administrator and end user training sessions via online webinars, over the phone or in-person
- Participate in the creation, implementation, and maintenance of client-facing presentations and documents
- Identify growth and upsell opportunities for the Relationship Management and Sales team
- Maintain an in-depth understanding of Benevity’s suite of products and services
- Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members
- Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and/or change orders
- Ensure client delight at go-live and after onboarding is complete
Preferred Qualifications
- Bilingual French/English proficiency at a fluent, C-level capacity is a bonus