Implementation Consultant
| Company | MaintainX |
|---|---|
| Location | Raleigh, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- 4+ years of relevant experience in one or more of the following: software implementation, customer onboarding, application engineer, business consulting, maintenance, reliability, operations, engineering, and/or construction.
- BEng degree or equivalent years of experience.
- Excellent communication, presentation, facilitation, time management, and interpersonal skills.
- Excellent client relationship skills and ability to manage client expectations.
- Experience working with clients at multiple levels within the organization.
- Understanding of business requirements definition, review of functional specifications, user training, and deployment.
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
- Savvy with technology and capacity to become an expert in our software in a short period of time.
- Self-starter comfortable working with minimal oversight and tight deadlines.
- Ability to learn the MaintainX product within 30 days to advise customers.
Responsibilities
- Lead customer interactions, communications, and identifying ways to get the most value out of the product.
- Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
- Collaborate with software developers and engineers about requirements for API integration, data conversion, and business logic.
- Deliver formal training to client project team members and/or end-users.
- Provide knowledge transfer to internal team members throughout the onboarding process.
- Provide support by demonstrating knowledge of products, services, and best practices.
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Manage multiple accounts, deadlines, and milestones.
- Demonstrate industry knowledge and expertise through advice and recommendations and ability to communicate about client’s maintenance, operations, and management needs.
- Collaborate with internal colleagues on product, marketing, sales, account management, and other initiatives – past experience in one or more of these areas is a plus.
Preferred Qualifications
- Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
- Membership in one or more professional organizations and/or professional certifications related to this role is a plus.