Implementation Consultant II
| Company | Lightspeed Commerce |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Previous experience in a customer success or onboarding role
- Self-starter that seeks to identify and improve processes
- Intermediate Google Sheets or MS Excel skills
- Excellent time management and organisational skills
- Exceptional communication (verbal and written) and presentation skills
- Fluent in English; French is a strong asset
Responsibilities
- Provide comprehensive training and support to a dedicated cohort of retailers with paid onboarding packages, ensuring they successfully adopt and implement our platform
- Build inventory and customer databases for each retailer by importing data from files
- Consistently achieve onboarding targets, KPIs and deadlines for retailer go-live dates
- Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
- Stay up to date with the product and retail best practices
- Identify upgrade opportunities for payments, third-party add-ons and plan upgrades
- Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
Preferred Qualifications
- Deep technical knowledge of the retail industry and retail commerce tools
- E-commerce experience
- Sales experience