Implementation & Deconversion Support Specialist II

Associate’s degree in business or related field equivalent work experience.
2-4 years of experience in the financial services industry.
Strong problem-solving and analytical skills and demonstrated ability to interpret detailed technical information.
Excellent communication skills, ability to influence others and the ability to interact with individuals at all levels.
Excellent customer service skills.
Excellent organizational skills and ability to work independently with little direction.
Demonstrated advanced knowledge of Microsoft Office applications, particularly Excel.
Solid understanding of TruStage administrative systems and customer transaction flow.

Process workflow tasks as assigned and ensure they meet all standards for SLAs and accuracy.
Document all communications to the appropriate contact records management tools.
Under general supervision, follow established procedures and practices.
Escalate all issues to proper channels.
Develop, update and maintain procedure documentation in accordance with corporate standards, including the development and delivery of training and identification and mitigation of issues and escalations.