Implementation Engineer – Digital Diagnostics – DDx
| Company | PathAI |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience in a client-facing, SaaS implementation roles
- Strong analytical skills and operating rigor
- Experience handling difficult customers or situations and can demonstrate resolutions
- A strong understanding of our business and products, and an ability to research/self-start in areas that require learning
Responsibilities
- Build and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems) acting as their primary point of contact during the technical implementation phase of the project
- Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
- Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis
- Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)
Preferred Qualifications
- Familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred
- Fluent- Spoken and Written: English (Required), Portuguese (BR) (Preferred)
- Travel (<20%)