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Implementation Lead
| Company | Slice (slicelife.com) |
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| Location | Waterbury, CT, USA |
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| Salary | $80000 – $80000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Preferred 3-5 years experience selling, implementing, or managing technology solutions for SMBs, ideally in the restaurant vertical
- Preferred 1+ years experience in a restaurant role (restaurant managers, servers, bartenders, & cashiers especially!)
- Skilled in running and managing wiring (Ethernet, power, etc.) as part of product installations, with a focus on clean, organized cable management and minimizing visible cabling to keep shop areas neat and professional
- Experienced in troubleshooting both wired and wireless hardware and network issues, both remotely and on-site
- Comfortable providing field-based technical support, training, and hands-on resolution directly with shop owners and staff
- Very comfortable using all types of technology — software, hardware, networking — with the ability to clearly explain how things work to shop owners and staff
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Detail-oriented with excellent organizational, prioritization, and multitasking abilities
- Comfortable working with remote teams and across time zones to develop a cohesive work environment (prior experience a plus!)
Responsibilities
- Serve as an on-site Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation Specialists
- Own the installation, training, and adoption process for new shops across all products, ensuring shop owners and staff are fully equipped to use our solutions successfully
- Continue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoption
- Assist with the success of our shops by providing stellar on-site support to ensure a smooth transition and long-term adoption of all products
- Solve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platform
- Work with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant network
- Continuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite
Preferred Qualifications
- Spanish language skills are a plus
- Willingness and enthusiasm to travel locally, with flexibility to travel beyond the local area if needed, and availability to work non-standard hours based on shop schedules including regularly working nights and weekends
