Skip to content
Implementation Lead
| Company | Perchwell |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $110000 – $135000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior, Expert or higher |
|---|
Requirements
- Proven track record of managing enterprise-level software implementation projects end-to-end
- Experience working directly with engineering and product teams to build customer solutions
- Strong background in program management, with demonstrated ability to manage both internal and external stakeholders
- Experience in executive-level communications and relationship management
- Understanding of software implementation lifecycle and best practices
- Familiarity with API concepts and technical troubleshooting (Postman experience a plus)
Responsibilities
- Own and drive large-scale enterprise implementation projects from inception through successful transition to Customer Success Management
- Coordinate across multiple internal teams including Product, Engineering, and Customer Success to ensure alignment and successful delivery
- Manage executive-level relationships with enterprise partners, effectively communicating project status, risks, and deliverables
- Translate technical requirements and solutions into clear business terms for stakeholders
- Lead project planning and execution, including dependency management, risk mitigation, and change management
- Facilitate cross-functional collaboration to resolve blocks and challenges
- Build and document processes while executing, helping establish best practices for future implementations
- Drive customer satisfaction through excellent project delivery and communication
Preferred Qualifications
No preferred qualifications provided.
