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Implementation Leader
| Company | Squint |
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| Location | San Francisco, CA, USA |
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| Salary | $200000 – $240000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Expert or higher |
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Requirements
- Track record of success as a leader in Implementation, Customer Success, or Professional Services, with 10+ years of experience; ideally in an operationally accountable capacity
- Proven track record of success in scaling teams and maintaining SLAs as well as other key performance metrics
- Effective and impactful collaboration and partnership with Sales, Product and Engineering teams
- Successful track record of growing CS professionals into autonomy in their portfolios while keeping outcomes in focus
- History of long-term customer relationships with significant account value growth over time
- Experience building trust and delivering in a variety of circumstances, with internal and external stakeholders of all levels
- Fluent in using customer data, insights, and key performance metrics to inform internal decision-making and measure success
- Ability to travel as needed to engage customers and drive adoption on-site
- Excited to work side by side with our leadership team in our vibrant SF office 5x/week
- Player-coach mentality
Responsibilities
- Drive successful Squint deployments across F500 enterprise customers, ensure long-term adoption and return on the customer’s investment, in partnership with Sales, Product, Engineering, and partners across the business
- Build scalable implementation playbooks to drive repeatable success as the organization grows
- Identify opportunities for account growth and ensure that Squint maximizes these opportunities
- Manage a high performing team to support our Customer Success function as we grow by attracting, developing, and retaining top-tier CS professionals
- Dive deep into customer operations to understand and effectively quantifying key pain points while staying hands-on in the tactical work of deployments
- Innovate paths to customer success in ambiguous situations across a variety of complex industries (e.g., driving activation and growth)
- Deliver differentiated value while working with customers as an escalation point or a part of day-to-day work to build trust and drive adoption (e.g., personally convincing executives at F500 enterprises to partner with Squint)
Preferred Qualifications
No preferred qualifications provided.
