Implementation Manager – Vice President

Implementation Manager – Vice President

Requirements

• Minimum 10 years work experience; 5 years of experience with Client Services, Implementations and/or Operations teams.
• Bachelor’s degree in Business Administration, Organizational Development, or a related field; MBA or advanced degree preferred.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated experience in leading successful change initiatives and managing complex projects.
• Ability to promote a culture of teamwork and partnership across the organization.
• Ability to adapt to a changing environment and manage through ambiguity
• Ability to work in a deadline driven environment.

Responsibilities

• Lead and manage a team to achieve business objectives and performance targets.
• Develop and implement strategic plans to improve efficiency and effectiveness.
• Build and maintain strong relationships with stakeholders, clients, and partners.
• Analyze current roles and responsibilities to identify areas for improvement.
• Partner with key stakeholders to implement a plan that redefines roles and responsibilities to better meet the needs of the organization and its clients. This includes creating upskilling and learning programs to enhance team capabilities and support career development.
• Assess the current skill set of the team and identify gaps in knowledge and expertise.
• Foster a culture of continuous learning and professional growth.
• Lead initiatives to identify and implement process improvements that enhance operational efficiency and effectiveness.
• Ensure all standard operating procedures are regularly reviewed and updated to reflect best practices and compliance requirements.
• Collaborate with cross-functional teams to streamline processes and eliminate inefficiencies.
• Lead change management efforts to ensure smooth transitions and minimize resistance.
• Utilize best practices in change management to support the successful implementation of new processes and structures.
• Develop a clear and effective communication strategy to ensure all stakeholders are informed and engaged throughout the change process.
• Create a detailed timeline for communication activities, ensuring timely and consistent messaging.
• Establish key performance indicators (KPIs) to measure the success of strategic initiatives and changes.
• Regularly report on progress and outcomes to senior leadership and other stakeholders.

Preferred Qualifications

• Advanced analytics and presentation capability – Ability to tell stories with data; detect meaningful trends and identify appropriate methods of measurement for business use cases.
• Proven knowledge of the merchant service industry (including PCI), development of operational controls processes, and risk mitigation.