Implementation Specialist
| Company | TransUnion |
|---|---|
| Location | Burlington, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Must have Bachelor Degree or College Diploma in Computer Science or related field
- 5+ years of experience in related role
- Must have strong oral and written communication skills
- Must have strong customer service skills
- Must have a working knowledge of Linux or Unix Operation system, and associated programming languages
- Advanced PC skills in appropriate Microsoft Office programs required
- Data analytic skills
- Detail oriented
- Strong problem solving skills
- Ability to manage multiple demands in a fast paced environment
Responsibilities
- Provide expert technical support for our customers procuring a new TransUnion solution or product
- Ensure a positive experience is provided for our customers throughout the implementation process
- Work closely with the TransUnion Client Engineering team to understand proposed and documented solutions
- Coordinate with ePMO intake and UAT teams to ensure timely deliver and execution excellence
- Interface with our customers to provide technical support for existing and new consumer Core Credit products
- Assist customers in the understanding of approved solutions designed to solve customer critical business issues
- Assist customers with solution technical integration
- Develop a deep understanding of TransUnion consumer and small business products
- Facilitate customer support via telephone, written correspondence and face-to-face meetings
- Tactfully and candidly address situations to minimize risk and build customer loyalty
- Develop strong communication skills, ensuring clear and concise communications
- Manage timelines, implementation efforts, and customer expectations
- Work with team members to ensure TransUnion meets any documented SLAs for Customers and Services provided
- Advise Management, Team Members and Sales Team about progress, problems, and activities related to the Technical Onboarding function
- Create and maintain reports for management as assigned
- Work with the appropriate internal TU partner(s) and external customers to document customer’s concerns
- Adhere to all Standard Operation Procedures and processes
- Comply with all consumer reporting, privacy and compliance requirements
- Provide guidance to other members of the onboarding team based on your knowledge and experience
- Perform other related duties as assigned
Preferred Qualifications
- Experience with JSON and XML transaction is an asset
- Knowledge in customer Loan origination systems is an asset
- Data communications skills is an asset