Impound Specialist
| Company | OneMain Financial |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1+ year Collections experience preferred
- Knowledge of repossessions and auto loans preferred
- High School Diploma or GED required
- Ability to organize and prioritize responsibilities to prevent loan loss
- Strong problem solving skills
- 1+ year office experience or equivalent education and training.
- Working knowledge of Microsoft Office Suite, including Excel and Word
- Excellent Customer Service
- Outstanding phone and negotiation skills
Responsibilities
- Review received impound notices or through the Loss Alert system of record
- Outbound/Inbound call attempts to customers to obtain insurance information and customers intentions
- Recovery of seized or impounded vehicles, following State and Federal guidelines
- Maintain professional and effective communication with repossession agents, impound lots, and various internal departments
- Completes required applicable paperwork including sending all required Federal and State regulation letters
- Responsible to send state required notice of intent letters for the repossession and skip departments
- Assignment of other non-impound repossessions as needed
Preferred Qualifications
- 1+ year Collections experience preferred
- Knowledge of repossessions and auto loans preferred