In-Park Service Specialist

High school diploma or equivalent.
Strong communication and interpersonal skills.
Ability to stand for 8+ hours.
Ability to work a flexible schedule according to park operating hours, including nights, weekends and holidays.
Excellent problem-solving skills.
Ability to work in a fast-paced environment.

Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
Assist with opening and closing procedures, including dual control operations.
Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
Maintain accurate records of customer interactions and transactions.
Address and resolve customer issues and complaints in a professional and courteous manner.
Work closely with other team members to ensure seamless customer experience.
Support the Operations Manager in overseeing the needs of guests and ambassadors, including managing and troubleshooting iPads and other devices.
Support the planning and implementation of safety measures including preparation for inclement weather, hydration planning and provision of essentials like water bottles and umbrellas.
Perform daily and monthly audits, track inventory at various locations and address marketing needs.