In-Room Dining Supervisor

In-Room Dining Supervisor

Requirements

• Ability to work a flexible schedule including weekends and holidays
• Ability to collaborate in a team environment
• One year minimum of experience in Food and beverage operations within a hotel or resort environment
• Computer skills
• Luxury hotel experience, a plus

Responsibilities

• Train new staff and provide ongoing training and development opportunities for existing staff to enhance their skills and knowledge.
• Monitor inventory levels and order supplies as needed to ensure sufficient stock levels while minimizing waste.
• Handle customer inquiries, complaints, and special requests in a professional and timely manner, ensuring high levels of customer satisfaction.
• Assist management with scheduling, labor controls, and other administrative duties.
• Ensure that all in-room dining orders are prepared and delivered promptly and according to guest specifications.
• Conduct regular inspections of guest rooms hallways to ensure that in-room dining trays and dishes are collected promptly.
• Inspect daily set-up, presentations and delivery amenities.
• Maintain high standards of service and attention to detail.
• Deliver on guests’ expectations and have the desire to create WOW moments.
• Maintain a clean working environment.
• Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs.

Preferred Qualifications

• You enjoy supervising and working as part of a team
• You are passionate about providing exceptional guest service and creating memorable moments
• You have basic communication skills
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity