Industry Specialist – Heavy Truck Market

Industry Specialist – Heavy Truck Market

Requirements

• Bachelor’s Degree or equivalent experience
• 5-10 years software project, program, and/or engagement management
• 5+ years external client relationship management with demonstrated ability to grow revenue
• Expert in Heavy Duty Truck workflows and experience working with OEMs and Dealerships alike
• Hands-on ability to successfully navigate complex business environments
• Strong communication, presentation, and organization skills
• Excellent analytical skills including the ability to model scenarios and manage to financials
• Demonstrated ability to coordinate cross-functional engagement for complex client program success while continuously driving improvement and seeking to reduce complexity
• Ability to anticipate and adapt to changing conditions, risks and opportunities
• Expert with MS Word, MS Excel, MS Project and Vision

Responsibilities

• Build positive momentum, advancing CDK’s position
• Explore new opportunities for growth
• Collaborate internally to help develop and prioritize product road maps
• Develop reference accounts back to OEMs in collaboration with front line sales
• Identify existing workflows within CDK’s offering, where affinities exists to fuel growth
• Tap existing customers within segment to expand relationships upstream
• Share Customer concerns related to specific OEMs through OEM/Dealer councils and otherwise
• Maintain and grow integrations with industry specific ISVs
• Build and sustain strong relationships with potentially beneficial industry partners
• Gather customer insights, and leverage Industry Expertise to identify new opportunities
• Facilitate ‘Truckproofing’ of Sales Enablement Consultants by Developing understanding of key industry differences and challenges, as well as coaching on hot buttons, and dos and don’ts
• Collaborate with front line & internal sales to capitalize on segment expansion by developing specific segment knowledge. (i.e.: upfitting dealerships challenges in fixed operations differ from that of traditional OEMs)
• Assist with new market opportunity meetings and sales calls
• Generate new sales lead sources
• Manage business relationship and program service delivery tied to the agreed upon statement of work as well as growth to existing program
• Organize and run quarterly business updates, weekly program update meetings, and other ad hoc functional client facing engagements
• Facilitate presentation, communication, and approval of OEM program invoices
• Serve as escalation point as needed to help resolve large range of program related inquiries tied to enrollments, data, reporting, billing, invoicing, product, systems, legal, and contracting
• Helps in the negotiation of project resources, deliverables and cost
• Identifies new OEM business opportunities with existing clients and facilitates executive level engagements to pursue growth paths for CDK
• Enrollment: interface with client and internal contract teams as needed for buy-sells, conversions, terminations, and related internal change administration
• Service: works with internal teams to develop, implement and maintain processes and program service levels
• Go to Market: serve as program expert to support internal teams with successful pilots, launches, pricing, dealer adoption and communication, implementations, and ongoing support
• Product: partner with product & technology teams for new feature development
• SOW: manage new SOW and CR development, internal approvals, and execution
• Contractual obligations: ensure CDK compliance with client technical requirements

Preferred Qualifications

• Knowledgeable on CDK applications – Preferred, but not required
• PMP or other industry certification a plus Preferred but not required