Information Technology Support Specialist
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $35.05 – $47.43 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Computer Repairs
- Help Desk Support
- Information Technology (IT)
- Remote Support
- Troubleshooting Hardware
- Security+ – CompTIA
- 3 + years of related experience
- US Citizenship Required
- IAT Level 1 certificate is required within 6 months of start date
- Security Clearance Level: TS/SCI w/Poly
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Preferred Qualifications
-
No preferred qualifications provided.