Skip to contentInfra Tech Lead Analyst – VP
| Company | Citigroup |
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| Location | Irving, TX, USA |
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| Salary | $125760 – $188640 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- Experience with Mainframe Batch Scheduling tools such as Tivoli Workload Scheduler z/OS and Dynamic Workload Console
- Bachelor’s/University degree or equivalent experience
Responsibilities
- Act as a member of the Batch Management team that supports processes, tools and products used in Mainframe Batch Scheduling space
- Support all Citi lines of businesses for services like User Acceptance Testing, Production Job Scheduling, Workload Automation and solutions development
- Assist all new application and support teams on onboarding new users
- Drive User Pilot Programs & Presentations, build user-community training/end user education through lunch and learn sessions and craft self-service training materials
- Identify process improvement areas and initiate steps to improve on these areas and where possible – automate
- Provide service quality metrics by building data collections reporting scripts, create analytics to improve operations
- Create technical support documents and Global Process Control Manuals
- Build and deploy scripts and procedures to support the automation of tasks and processes as well as self-service capabilities for internal partners
- Provide 24*7 follow the sun support for critical production problems on batch scheduling and automation/reporting solutions
- Deliver work within the scheduled time with high quality
- Develop partnerships with customers, handle expectations, customer concerns and vendor engagements
- Communicate and carry out compliance to the policies, standards, procedures to users in handling change requests
- Drive transformation/lean efforts that will optimize business operations and improve current process efficiency and effectiveness
Preferred Qualifications
No preferred qualifications provided.
