Infrastructure Deployment Manager
| Company | Agile Defense |
|---|---|
| Location | Washington, DC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- PMP
- ITIL v3 or 4 Foundation
- Bachelor’s Degree or higher
- Minimum of 3-5 years of deployment experience
- Knowledgeable of IT service desk environment
Responsibilities
- Manage the deployment of IT staff and review/evaluate their work.
- Serve as the primary point of contact (POC) for deployment activities and be responsible for implementing deployment plans.
- Ensure task order deployment staff attend weekly OIT Facilities calls, ROC calls, deployment calls, release management calls and ASC calls to ensure IT requirements are provided for these moves, openings and relocations.
- Functions as a technical expert across multiple project assignments.
- Develop strategies for improvement.
- Advise management on situations that may require additional client support or escalation; and
- Review customer satisfaction survey feedback from end users to improve services, tools and support experience.
Preferred Qualifications
- CompTIA Security+
- Network+
- A+
- ServiceNow ITSM