Skip to content
Infrastructure Operations Lead
| Company | General Dynamics |
|---|
| Location | Oak Ridge, TN, USA |
|---|
| Salary | $81600 – $110400 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- Enterprise Network
- Network Administration
- Network Engineering
- System Administration
- 5 + years of related experience
- US Citizenship Required
- Problem solving
- team management
- customer status communications
Responsibilities
- Maintaining and operating applications, systems and network.
- Support the configuration management and change management process.
- Implementing approved changes and reporting progress and status.
- Providing patch management and updates to remove vulnerabilities from infrastructure and end points.
- Provide Network Administration network to include the LAN, WAN, and WLAN.
- Provide System Administration for systems and applications.
- Perform Operations and Maintenance on Data Center Operations.
- Provide technical expertise to operate, backup, monitor and maintain the data centers both on-prem and cloud based, including physical and virtual platforms, database servers, storage area networks, print servers, and other data center capabilities.
- Monitor Infrastructure availability and performance.
- Provide Non-Core Hours Operations Support for operation and cyber security activities that require a response to critical cybersecurity incidents, network outages, major service disruptions and other unplanned emergency events.
- Provides designs and estimates and estimates to clients to support procurements.
- Provides timely and relevant communication to leadership, staff, other teams, and customers regarding information issues, problems and concerns.
- Lead special projects as assigned and report progress to leadership.
- Support and lead process and technology improvement initiatives.
- Manages staff to include schedule, priorities, performance, and expectations.
- Accountable for meeting Service Level Agreements and Key Performance Indicators
- Reviews reports and monitors dashboards for performance and support needs.
- Report status to leadership, staff, and teams.
- Develop and review documentation in support of changes and procedures.
- Responsible for the day-to-day operation of the team, providing overall guidance and supervision.
- Escalation point for customer problems and questions.
- Coordinate with other customer entities as well as internal/external service providers as necessary to prevent, correct, or detect network problems and/or outages and determine causes and solutions.
- Lead supports daily scrum with team, and client meetings, and is a technical working lead for their team of Network and System Administrators.
Preferred Qualifications
No preferred qualifications provided.
