Inside Part Sales Advisor - Utility

Inside Part Sales Advisor – Utility

High school diploma or GED
1-2 years of experience
Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources
Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood
Adapts to changing business needs, conditions, and work responsibilities
Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation
Anticipates, notices, and understands concerns of others
Takes appropriate action to resolve issues without requiring direction
Demonstrates concern for satisfying external and/or internal customers
Has a strong sense of urgency and commitment to achieve desired results
Demonstrated concern to be responsible, reliable, and trustworthy

Maintains company standards in housekeeping and contamination control
Greets customer promptly and professionally
Identifies order accuracy and captures appropriate customer signatures upon receipt
Supports key business initiatives such as freight recovery, service charge reduction, returns and collections
Assists customer in a consultative manner to provide best solution while determining urgency, including ‘Need by Date’ and accurately capturing pertinent data (call log)
Knowledgeable on CAT and other Prime Product lines
Stays current on all informational resources and training curriculum
Clear communication with customer on processing, tracking and completion of orders
Relays pertinent customer information to management that could impact ‘Trusted Partner’ relationship
Performs other duties as assigned

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs
Able to easily and effectively comprehend, speak and write in the English language
Basic phone and email knowledge and etiquette
Warehouse operations experience