Inside Sales/ Customer Service Representative

Inside Sales/ Customer Service Representative

Requirements

• High school diploma or equivalent
• Associates degree or higher is preferred
• Must possess good working knowledge of engineering principles, solid modeling, welding and fabrication
• Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
• Knowledge of industrial hose, gasket and piping required

Responsibilities

• Sell industrial hose, gasket and piping products and maintain customer accounts
• Take orders on the phone and over the internet
• Enter orders and product quotes into the computer system
• Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
• Estimate delivery dates based on knowledge of production and delivery schedules and inventory
• Prepares reports of business transactions in company database
• Works with account managers to keep account activities up to date
• Investigates and resolves customer problems with deliveries

Preferred Qualifications

• Associates degree or higher is preferred