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Inside Sales Representative – Marine
| Company | LKQ |
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| Location | Norco, CA, USA |
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| Salary | $31.25 – $31.25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Strong phone skills with 2+ years previous call center experience
- High School Diploma or GED equivalent is required.
- Strong time management and organizational skill required.
- Strong verbal and written communication skills. Ability to communicate in a concise manner with internal and external customers.
- Microsoft Office background and experience highly desirable.
- Must be able to thrive in a group/team environment
- Able to travel, up to 10%, for customer visits or trade shows
- Strong work ethic
- Dependable and punctual
Responsibilities
- Outbound phone sales calls to established customer base promoting sales of new and existing products & services.
- Daily maintenance of CRM database to ensure all customer/account information is accurate and current.
- Analysis of individual customer base to determine causes for customer growth and/or decline
- Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
- Provide front-line incoming phone queue support including technical support
- Proper entry of quotes and orders.
- Initial point of contact for all customer service-related issues/concerns
- Build long-lasting business relationships with customer base
- Maintain daily phone metric standards established by management team
- Initiates and supports the continual improvement of LKQ and Keystone Automotive Operations, Inc. quality improvement system.
Preferred Qualifications
- Marine or boating industry experience
- Some college coursework/degree preferred.
- Prior sales or account management experience
- Experience in training / educating people (Example. Teaching your customer how to use online/system features)
