Insolvency Officer
| Company | Royal Bank of Canada |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 2+ years of collections experience
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding and decision making skills
- Ability to take calls from clients, trustees and service partners in a call centre environment
- Strong understanding of the balance between customer service and business risk mindset
- Results driven, with a demonstrated ability to review, seek solutions and decisions
- Ability to work efficiently in a challenging environment
- Ability to work shifts within the hours of 8 am – 6 pm, Monday – Friday
Responsibilities
- Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
- Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
- Field calls from clients and industry professionals
- Complete risk reports and ensure a balance between customer service and business risk mindset
- Resolve issues related to the specific group, function and process
Preferred Qualifications
- Knowledge of CAC’s, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
- Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
- Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products