Insomniac Clubs – General Manager

Insomniac Clubs – General Manager

Requirements

• 8+ years experience a general manager or operations manager in live events and/or clubs or hospitality industry
• 8+ years experience of people and team management
• Proficient in budgeting, reconciling and analyzing event operations excel spreadsheets
• Responsible for Alcohol Awareness Training Certification or Equivalent
• Flexible schedule with the willingness and ability to work nights, weekends and holidays

Responsibilities

• Clearly communicate performance expectations to direct and in direct reports while providing constructive, developmental and consistent feedback
• Oversee and manage performance conversations with direct reports and other members of management timely and effectively
• Create incentives for improvement and development
• Set realistic and attainable goals for department heads and provides encouragement and direction
• Prepare timely and productive performance reviews/feedback
• Consult with Senior Management regarding compensation decisions to ensure decisions are made with parameters of company compensations program
• Ensure that department heads are consistently providing feedback and development to team members
• Oversee all management discipline and terminations with HR/Senior Management
• Respond to misconduct/policy violations immediately, consistently and in accordance with company procedures and through investigations and gathering of information
• Follow all company procedures on terminations, including consulting with HR/Senior Management in advance of all terminations, in a professional, unemotional, and respectful manner and ensure all management act the same
• Facilitate productive and concise meetings while ensuring positive interaction among all participants, providing the opportunity for voices to be heard
• Encourage open and candid discussions among teams while encouraging debate and positive confrontation among teams
• Shares useful information with other venues and with home office
• Responds promptly to all emails, voicemails or calls from staff, other members of management or home office
• Create a culture and character for venue and work environment through their own conduct as well as by consistent awareness of actions of all managers
• Act as resource for entire venue while ensuring all team members have compassion and empathy forum to raise concerns
• Communicate in a compassionate, yet fair and consistent, manner to all individuals
• Create, inspire and encourage synergy between all venue departments, mediates and resolves disputes and takes an active leadership role in all venue emergencies
• Create, encourage and enforce of and ensure compliance with all company-wide policies and standards
• Partner with Counsel on all venue litigation matters, ensure that all venue permits, certificates and licenses are maintained, up to date and posted as required by law
• Understands music industry trends, partners with talent buyer(s) in reaching decisions regarding talent; provides direction to and manages Talent Buyer in selecting and booking talent while analyzing the financial results of the different types of talent choices
• Ensures that needs of artists and industry representatives are met, and the artists receive excellent experience in playing at our venue

Preferred Qualifications

• Degree in hospitality, business management, or marketing or related experience is preferred
• Job longevity – long-term tenure within the same company preferred