Investor Services Manager

Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
5+ years experience in investor relations, fund administration, or a similar role within the financial services industry.
Proficiency in Microsoft Office Suite, particularly Excel is essential.
Experience with fund administration or CRM software (e.g. Investran, eFront or similar) is advantageous.
Familiarity with KYC/AML processes and regulatory compliance standards is beneficial.
Strong attention to detail and accuracy in processing and documentation.
Excellent written and verbal communication skills, with a professional, client-focused approach.
Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving skills and the ability to work both independently and collaboratively.

Lead the investor services team, serving as the primary point of contact for fund managers and investors.
Oversee the processing of subscription documents, redemptions, and transfers, ensuring compliance with all regulatory and operational procedures.
Manage investor onboarding, including subscription document review, overseeing KYC/AML due diligence and regulatory reporting.
Ensure accurate and up-to-date maintenance of investor records and CRM systems.
Coordinate with internal teams, including accounting and legal, to ensure seamless processing of investor transactions.
Supervise the preparation and distribution of investor communications, including capital call notices, distributions, and financial statements.
Oversee the preparation of reporting deliverables, including quarterly investor reports and annual tax forms (K-1s).
Monitor deadlines and ensure timely delivery of all investor-related processes and communications.
Ensure adherence to fund and regulatory compliance requirements, including SEC, FINRA, and international guidelines.
Identify potential risks in investor servicing and propose solutions to mitigate issues.
Collaborate with compliance and legal teams to maintain updated policies and procedures.
Lead system upgrades and process improvement initiatives to enhance efficiency and accuracy.
Provide input on tools and systems to optimize investor services operations.
Mentor and train new team members, fostering knowledge sharing across teams.