IT Business Solutions Manager

IT Business Solutions Manager

Requirements

• Basic understanding of software development practices & principles
• Ability and desire to develop a thorough understanding of business operations, pain-points, & strategic plans
• Excellent verbal and written communication skills
• Strong analytical and product management skills
• Data analysis skills and a working knowledge of SQL
• Ability to work independently
• Willingness to travel as needed for business initiatives: typically, 2-4 nights per month

Responsibilities

• Actively elicit & communicate business requirements using interviews, process documentation, brainstorming sessions, surveys, site visits, and/or workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Define and write user stories to represent business requirements
• Deliver the following artifacts as needed to support comprehensive understanding: functional requirements, process flow diagrams, screen mockups, and data flow diagrams
• Collaborate with developers and IT subject matter experts to establish the technical vision and analyze tradeoffs between factors such as cost, time to deliver, usability, system performance, and scalability
• Serve as the conduit between the user community (internal and external customers) and the software development team through which requirements flow
• Proactively communicate with external customers and internal business partners, and successfully engage in multiple initiatives simultaneously
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Plan and execute projects according to agile methodologies
• Be the liaison between the business units, technology teams and support teams, and ensure the successful delivery of IT solutions
• Develop a thorough understanding of the business model, operational processes, and key performance indicators
• Work closely with business leadership to perform ROI analysis and prioritize IT initiatives
• Define project scope, goals, deliverables, budget, and actively manage risk
• Develop project plans and coordinate resources to ensure that the project is successfully completed within defined constraints

Preferred Qualifications

• College degree is preferred
• 2-4 years of related experience as an IT Business Solutions Analyst or similar position, preferably at mortgage servicing company
• Experience managing IT projects, preferably using scrum or other agile development methodologies