IT Client Site Support – NPHS Manufacturing

IT Client Site Support – NPHS Manufacturing

Requirements

• Bachelor’s degree in related field preferred or equivalent work experience
• 2+ years experience in related field preferred
• Applicable technical certifications preferred (CompTIA A+, Network +, MCSE, GCP)
• Understanding of Computer Systems Validation(CSV) preferred
• Ability to multi-task with emphasis on customer service and root cause analysis
• Strong oral and written communication skills
• Ability to work in a team-oriented environment that includes Cardinal Health employees and consultants
• Customer / Client focused and Mission driven to solve problems
• Experience in a previous manufacturing facility preferred
• SAP or ERP system understanding a plus
• Strong troubleshooting skills

Responsibilities

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics, and troubleshooting.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.
• Installs/removes/configures hardware and software in accordance with computer systems validation process.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Maintains ownership on schedule patching, back-ups and system health across the NPHS sites.
• Manage client and warehouse hardware as well as peripheral inventory to ensure timely replacement.
• Prioritizes effectively and escalates as needed. Responds to customer needs and services as assigned.
• Organizes and schedules upgrades and maintenance without deterring others from completing their work
• Closely works with infrastructure, network, firewall and security teams to outline and implement enterprise solutions
• Collaborates with Operations and Computer System Validation (CSV) team to ensure manufacturing and laboratory systems remain in a validated state
• Responsible for writing GxP computer validation and 21 CFR Part 11 related documentation such as change plans, user requirements, functional requirements, system baseline documents, and test scripts
• Assist in the drafting and approving of site Standard Operating Procedures
• Partners with Quality Control, Engineering, and Operations teams to identify business needs and deliver Information Technology solutions.
• Demonstrates an understanding of the relevant regulations, standards, and operating procedures.

Preferred Qualifications

• Experience in a previous manufacturing facility preferred
• SAP or ERP system understanding a plus