IT Endpoint Management Analyst
| Company | Holland & Knight |
|---|---|
| Location | Brandon, MB, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Bachelor’s degree in a related field
- 2+ years of experience in an enterprise environment with System Center Configuration manager (SCCM) and/or Intune
- 4+ years supporting desktop/server systems in an enterprise environment
- Application delivery automation
- Patch management
- Endpoint imaging
- Package creation, management, and deployment
- Configuration baselines
- Experience with performing technical analysis and resolution of application and hardware issues related to the Microsoft desktop/server environments
- Strong experience with recent Windows workstation operating systems
- Intermediate experience with recent Windows server operating systems
- Strong experience with recent Microsoft Office Products
- Basic experience creating successful testing environments
- Experience with Information Security best practices and baselines
- Experience with basic change management procedures
Responsibilities
- Work with other teams to understand and help with any necessary integrations with products maintained by the Endpoint Management team
- Work with Engineers to design, implement and maintain a standard desktop platform for firm applications
- Microsoft Deployment Toolkit (MDT) SCCM Integration for task sequence creation and maintenance
- Gold image creation with Windows 10 for both physical and Virtual Desktop Infrastructure (VDI)
- Autopilot configuration and deployment using Microsoft Intune
- Create and evaluate standardized installations for approved applications to automate delivery to endpoints
- Software update patch management using SCCM and Ivanti Patch for SCCM
- Patching of Microsoft operating systems, Microsoft Office products, and third-party products such as Java, Zoom, Flash, Adobe Acrobat, etc.
- Knowledge with creation/implementation/maintenance of Microsoft Group Policy and Intune policies for management of the Windows desktop environment
- Basic knowledge with scripting in Windows PowerShell
- Develop and manage Quality Assurance processes to provide assurance and credibility that workstations and deployments function correctly
- Consult with technical staff and users on the evaluation and integration of new and/or specialized technologies
- Maintain up-to-date knowledge of PC hardware specifications and configurations
- Ability to triage issues; work with internal teams and vendor support to drive resolution
- Generating reports and report templates to show compliance with current policies and deployments
- Incident and problem response through the Service Now ticketing system
- Special project and duties as assigned
Preferred Qualifications
- Experience with Ivanti products is a plus
- Experience with legal vertical applications is a plus