IT Help Desk Technician III

Proven track record working in a technical helpdesk or desktop support role for at least two years, supporting hardware/software troubleshooting and being in a customer-facing position
Extensive experience with Windows 10; Microsoft Office including Project and Visio; Adobe products; Antivirus, Disk Encryption, and VPN applications
Willing to be flexible with scheduled days and hours with reasonable notice as needed during operations or on-call
Self-starter able to work with minimal direction
Customer-centric attitude to support and instruct computer users to provide efficient resolution of complex problems
Able to quickly assess situations and adapt to dynamic priorities
Ability to earn trust, maintain positive and professional relationships, and contribute to our culture of inclusion
Required to be able to lift/carry up to fifty pounds as well as physically climb multiple flights of stairs, withstand prolonged standing, and work in adverse weather conditions
Experience with Active Directory account and computer management and Network File Share structures and permissions
Must be a U.S. citizen or national, U.S. permanent resident (current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

No responsibilities provided.

Minimum of an A.S. degree in information technology or equivalent
AS Degree in Information Technology or related field
Certifications: A+, Network+, Security+
Proficiency with Windows printing and scanning operations, including installation and support of network devices
Experience with endpoint management software platforms, desktop provisioning technologies like SCCM and PXE
Comfortable with pulling structured cable and fiber and associated tools
Ability to identify potential changes and system improvements to present to senior team leaders for consideration and implementation
PowerShell knowledge
Printer deployment, configuration, and troubleshooting
Basic Linux knowledge