IT Helpdesk Analyst

IT Helpdesk Analyst

Requirements

• Min. 2 years working experience in an IT helpdesk or a similar role
• Experience in supporting Windows and MacOS desktop and network environment preferred
• Job-related certification (MCSE, Network+ or Security +) preferred
• Experience with security policies and good knowledge of standard best practices
• Good hands-on experience in Microsoft Active Directory, Office 365, and Windows Servers
• Experience with direct customer interaction
• Maintain highly cohesive and collaborative relationships with team members and other coworkers

Responsibilities

• Setup and config of workstations
• Manage Office 365 and Active Directory accounts
• Manage IT assets
• Focus on users’ support experience

Preferred Qualifications

• Experience in supporting Windows and MacOS desktop and network environment preferred
• Job-related certification (MCSE, Network+ or Security +) preferred