IT Manager of Quality Assurance

IT Manager of Quality Assurance

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree preferred.
• Minimum of 8+ years of experience in quality assurance, with at least 5 years in a leadership role.
• Proven experience developing and implementing QA strategies and policies.
• Strong understanding of Agile, DevOps, and CI/CD methodologies.
• Experience managing and mentoring QA teams, including contractors.
• Excellent communication, collaboration, and problem-solving skills.
• Strong analytical and reporting skills.
• Experience with test automation tools and frameworks.
• Knowledge of industry regulations and compliance standards.
• Experience with KPI tracking and quality auditing.

Responsibilities

• Develop and implement a comprehensive QA strategy and policies with defined standards and benchmarks aligned with company goals.
• Act as the functional lead for QA contractors across all business units, ensuring consistent quality and adherence to standards.
• Define and report key quality metrics to leadership, providing insights into the effectiveness of QA processes.
• Ensure traceability between requirements, tests, bugs, and defects, maintaining a clear audit trail.
• Ensure compliance with relevant industry regulations and standards.
• Work closely with stakeholders to integrate quality assurance into all engineering processes.
• Promote a direct, cohesive relationship between application and QA engineers, fostering a unified team environment.
• Support a regular cadence of delivering both manual QA tests alongside newly developed code and consistent contribution to automated regression testing suites.
• Ensure proper test coverage and identify inefficiencies and process gaps, driving continuous improvement.
• Promote Agile, DevOps, and CI/CD methodologies, facilitating a culture of continuous integration and delivery.
• Participate in planning meetings to provide valuable QA perspective and ensure quality considerations are integrated into project plans.
• Mentor and guide QA contractors, ensuring they deliver high-quality QA activities.
• Monitor QA contractor workload to ensure work is delivered as expected with the right level of quality and completeness.
• Coordinate staffing and scheduling for QA contractors to ensure proper coverage.
• Provide feedback and coaching to team members to improve quality and efficiency.
• Communicate test results, risks, and issues clearly and effectively to leadership.
• Generate ad hoc reports from various applicable systems/databases as requested.
• Report findings and observations to management based on established quality standards and processes.
• Perform quality reviews of QA team to verify accuracy and adherence to quality standards.
• Provide recommendations and corrective actions in response to quality findings.
• Perform follow-up review of maintenance activities to ensure identified items are updated correctly in applicable systems.

Preferred Qualifications

• Experience in the insurance industry is a plus.
• Insurance-related field or professional insurance designation (CPCU, AAI, CIC, ARM) is a plus.