Skip to content
IT Monitoring Specialist
| Company | General Dynamics |
|---|
| Location | Fort Belvoir, VA, USA |
|---|
| Salary | $80750 – $109250 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Junior |
|---|
Requirements
- Incident Response
- IT Monitoring
- IT Troubleshooting
- 1 + years of related experience
- US Citizenship Required
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- CompTIA Security+ required
Responsibilities
- Monitor the customer’s IT systems, network, servers, and applications 24/7 to proactively identify and resolve issues that may impact performance or availability.
- Respond promptly to alerts and notifications from monitoring tools, diagnosing problems, and implementing appropriate solutions.
- Collaborate with cross-functional IT teams to investigate and resolve complex technical issues, ensuring minimal disruption to business operations.
- Document and track incidents, including the troubleshooting steps taken and the resolution achieved, in a clear and organized manner.
- Escalate critical incidents to higher-level support teams or management as necessary, providing detailed information and recommendations.
- Participate in the development and maintenance of monitoring and alerting procedures, adjusting thresholds and settings to improve accuracy and responsiveness.
- Contribute to the creation and improvement of IT documentation, including standard operating procedures, troubleshooting guides, and knowledge base articles.
- Identify trends and patterns in system alerts and incidents, providing insights to prevent recurring issues.
- Perform routine checks and maintenance tasks to optimize system performance and prevent potential problems.
- Stay updated on industry best practices, emerging technologies, and security threats to enhance monitoring strategies and incident response capabilities.
Preferred Qualifications
- Strong knowledge of networking protocols, server administration, and various operating systems (Windows, Linux, etc.).
- Familiarity with Windows Server operating systems (e.g., Windows Server 2019, 2022) and Windows client versions.
- Familiarity with Active Directory, Group Policy, DNS, DHCP, Microsoft Exchange, and other core Windows services.
- Ability to analyze and interpret system logs, performance metrics, and alerts to diagnose issues effectively.
