IT Operations Administrator
| Company | CloudKitchens |
|---|---|
| Location | Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3 – 5 years of domain experience.
- Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
- Proficiency in managing and supporting macOS, Windows, and mobile operating systems in a corporate environment.
- Experience with enterprise collaboration tools such as Google Workspace, Microsoft 365, and Slack.
Responsibilities
- Respond to first and second-level requests and issues related to workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.
- Review diagnostics and assess the functionality and efficiency of systems.
- Implement and monitor security measures, certificates, and company compliance of requirements.
- Onboard new employees, create accounts, configure hardware and software for those employees, and assist in the training and orientation of new staff with their assigned hardware or software.
- Actively respond to Service Desk tickets, in-person walk-up support, virtual call support, emails, and escalate end-user help requests within established Service Level Agreements.
- Set up and support AV for conference rooms and high-profile presentations. Familiarity with audio mixers, microphones, camera management, and configuring meeting and webinar settings. Able to work under pressure during live broadcasts and executive-facing events.
Preferred Qualifications
-
No preferred qualifications provided.