IT Operations Engineer

A college-level degree in a relevant field or equivalent experience.
JAMF and Okta Admin certification or equivalent hands-on experience.
Experience building automations leveraging third party API’s, through low/no-code platforms.
Basic scripting proficiency.
Ability to troubleshoot and resolve hardware and software issues while implementing/documenting solutions to prevent recurrence.
Experience managing productivity and communication applications (e.g., Google Workspace) and the ability to train employees in their use.
Experience with tracking hardware via an asset management tool (Oomnitza, Jira etc)
Experience with AV and video conferencing systems, including Google Meet, TVs, projectors, speakers, microphones and cameras across office spaces.

Provide help desk support to internal employees.
Own account provisioning and deprovisioning, onboarding and offboarding processes and the maintenance of our application stack and integrations.
Identify and solve automation and integration challenges at the team, organizational and business levels.
Work extensively with Jamf, Okta, Intune, Oomnitza and GitHub, contributing ideas for management, organisation and basic troubleshooting.
Maintain and enrich our knowledge base with documentation to support end users and enhance our AI-driven help desk.
Contribute to cycle planning, align with broader team programs and effectively manage your work and projects.
Participate in high-impact, cross-functional projects that drive business and operational improvements.
Provide support for AV equipment across meeting rooms and event space. Setup and running of internal company events.
User hardware setup and provisioning – Apple, Windows etc.

Relevant certifications (A+, Network+,AWS certs, Google Admin, etc…)
Programming language proficiency, e.g. Ruby, Python, Perl etc… Note that the language doesn’t have to be one that we use here!
Cloud-heavy IT infrastructure experience.
Experience with Office Buildouts.