IT Production Support Engineer

Excellent Communication skills: written, verbal, and technical
Experience with workflow automation/scheduling utilities/data transfer/data load technologies
Experience with database logic and ability to query data using SQL
Experience with automation tools, writing and interpreting scripts, e.g. Python
Understanding of Microsoft Operating Systems and Active Directory
Deep Understanding of File Transfer architecture and orchestration
Critical thinker with the confidence to successfully identify gaps in customer settings and configurations
Ability to read and interpret technical logs and synthesize meaning from them
Strong work ethic with a positive, team player mentality

Monitor and respond to data and application processing alerts/failures promptly and professionally; identify and fix gaps and ensure issues are tracked through to resolution.
Clear, precise and swift communication with External Vendors, counterparties, internal Business Users. This role interacts several times daily with Investment teams, clarity and quickness is key.
Identify/implement opportunities for process improvements, partnering with development teams to drive stability, operational excellence, and a culture of efficiency.
Ensure team knowledge is current and forward-looking. Maintain awareness of new products as they are introduced and accurately document/update knowledge-base when applicable.
Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues.
Review, execute, and verify production changes in strict accordance with procedures defined in change documents.
Documentation of new and changing processes, keeping articles organized and ready for consumption.
Actively participate in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete.
Identify issue trends and manage appropriately within leadership escalation path.
Operate mindfully within the guidelines of our change control and internal security policies.
Team operates an on-call weekly rotation for off-hours escalation (~1x/month). Flexibility in coverage shift periodically may be necessary.