IT Specialist

Minimum 2 years experience troubleshooting Windows and Apple laptops, desktops, servers, and mobile devices
High availability and delivery on tasks and projects on-time with high quality work
Excellent organizational skills and time management
Excellent problem solving skills, result oriented, and highly productive
Detail oriented, including follow-up on outstanding items in a timely manner
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Working knowledge of Google Workspace, Atlassian Suite (JIRA Software, Service Management, Confluence), Microsoft 365, Zoom, Neat Bar & Pad, etc.
Ability to perform ancillary duties associated with departmental responsibilities

This role will support, maintain, and manage software systems, projects and user support.
Support users with troubleshooting hardware, software, permissions, peripherals, and more
Assist senior staff members to support the server and network environment
Establish and maintain relationships with users throughout the organization
Investigate issues thoroughly before escalating to a senior staff member
Assist in all IT related projects and initiatives, that includes but not limited to: cybersecurity assessments; access control audits; system evaluations and implementations; office openings and relocations; etc.
Create/maintain clear and concise documentation around tasks, internal processes, user support resolution, and general knowledge base content