IT Specialist
| Company | Codeium |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 3+ years in a technical IT support role
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
- Experience with Okta administration and Okta Workflows automation
- Proficiency in JAMF or similar MDM solutions for macOS management
- Experience administering collaboration tools (Zoom, Teams, Slack)
- Strong knowledge of Google Workspace and Microsoft Office 365 administration
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP)
- Excellent problem-solving abilities and organizational skills
- Experience supporting both local and remote staff
Responsibilities
- Implement and manage software and services that enhance productivity for both our engineering and GTM teams
- Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems
- Develop and implement automated workflows to reduce manual tasks and improve efficiency
- Manage our Okta instance, JAMF environment, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom
- Order, configure, deploy, and maintain laptops and other hardware for employees across all offices
- Implement and maintain end-user security best practices across all IT systems
- Create clear documentation and manage IT assets and licenses
Preferred Qualifications
- Okta Certified Professional or Administrator certification
- JAMF Certified Tech or Expert certification
- Experience with office network troubleshooting (Cisco Meraki wifi, cabling)
- Python programming or scripting skills, with experience with API integration