IT Specialist II
| Company | Chiron Technology Services |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $70000 – $70000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- High school diploma or equivalent
- Minimum of five (5) years of experience in Information Technology
Responsibilities
- Provide technical support by resolving issues and answering queries related to computer hardware, software, network, and telecommunications systems via telephone
- Diagnose, identify, isolate, and analyze technical problems using historical database records to determine root causes
- Escalate complex issues to product line specialists as needed to ensure timely resolution
- Maintain and update detailed records and tracking databases to ensure accurate documentation of support activities
- Monitor and identify recurring issues or patterns of problems, and notify management for further investigation or action
Preferred Qualifications
-
No preferred qualifications provided.