IT Support Engineer

4+ years of relevant IT support/Engineering experience
Deep understanding of employing a troubleshooting methodology to resolve complex technical issues
Advanced knowledge of desktop operating systems; macOS, Windows
Experience with administration of communication platforms; Google Workspace, Slack, Teams, Zoom
Experience managing relevant an MDM suite: Jamf, Kandji, Intune, Workspace One, Azure, etc
Experience with SSO user support and familiarity with SSO application integrations
An understanding of relevant single sign-on security standards: Oauth 2.0, OIDC, SAML, SCIM, etc
Demonstrated knowledge of corporate networking and enterprise infrastructure with a commitment to infrastructure improvements
A thoughtful communicator, able to explain issues quickly and efficiently to technical and non-technical audiences
Experience creating wiki documentation and knowledge-based articles
Customer-focused mindset and commitment to IT user experience

Provide up to L1/L2 support for technical issues across our environment, with a focus on end-user experience
Triage, delegate, and resolve support issues in Jira Service Management while serving as an Atlassian Administrator for all Jira products and projects
Partner with teams across the organization to plan and deploy scalable information systems focusing on operational efficiency
Use proven analytical skills to extract actionable insights from data to support informed decision-making in the Technology organization
Own the IT portion of Zephyr’s new hire experience
Educate partner teams, teammates, and stakeholders about our current IT Systems and upcoming initiatives
Accept and provide feedback on IT systems to ensure Zephyr IT’s continuous improvement
Travel to Local Brand offices for employee support, inventory management, and new project rollouts

No preferred qualifications provided.