IT Support Engineer

Bachelor’s degree in Computer Science, Information Technology, or a related field
Minimum of 3 years of experience in IT support or a similar role
Proficiency in troubleshooting and resolving technical issues related to hardware, software, and networks
Strong understanding of IT systems, networks, Single Sign On, Process Automation and security protocols
Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Excellent verbal and written communication skills
Strong analytical and problem-solving abilities
Exceptional customer service skills and a customer-centric mindset
Ability to work effectively in a team environment and collaborate with colleagues
Ability to adapt to changing priorities and work under pressure

Provide first-line support to customers, troubleshoot technical issues, and resolve them promptly
Maintain and monitor IT systems, including servers, networks, and software applications
Ensure high levels of customer satisfaction by providing timely and effective support
Create and maintain documentation of IT systems, processes, and procedures
Provide training to customers and internal staff on the use of IT systems and applications
Work closely with other IT team members and departments to resolve complex technical issues and improve IT services
Manage and prioritize support tickets, ensuring timely resolution and escalation of incidents as needed
Install, configure, and maintain hardware and software components to ensure optimal performance
Implement and maintain security measures to protect IT systems and data from cyber threats
Identify opportunities for improving IT support processes and implement best practices

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus