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IT Support Engineer
| Company | Abridge |
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| Location | San Francisco, CA, USA |
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| Salary | $90000 – $110000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 3-5+ years in an IT support, CRM support, or relatable end user support role.
- Great spoken/written communication skills and ability to explain technical troubleshooting in an easy to understand manner is key.
- Extremely organized! You’re able to manage multiple priorities at once, while maintaining attention to detail and quality.
- Super friendly, approachable, with a positive attitude and a team player.
- Can work with speed and drive results, without sacrificing the overall customer experience.
- Familiarity with remote support tools and ticketing systems.
- Strong problem-solving abilities and a proactive, solution-driven mindset.
- Desire to learn new technologies and systems.
Responsibilities
- Be the face of our internal support team at our physical walk-up help desk. Delight our staff every day by providing white glove timely support and answering questions.
- Serve as the first point of escalation to triage tickets – managing account access for SaaS products and providing hardware/software support for desktop tools and conference rooms.
- Assist with ad-hoc and team projects as needed.
- Dig deep and be curious about solving complex issues!
- Have a willingness to work cross-functionally to find technical solutions, while sharing best practices and learnings with our staff.
Preferred Qualifications
- Experience in regulated environments (e.g., healthcare, finance, or government).
- Familiarity and experience in Google Workspace, Slack, and Zoom Rooms.
- Experience with Mobile Device Management (MDM) systems.
- Working experience in a Mac-heavy environment – particularly interested in candidates with Apple Business, AppleCare, and/or Genius Bar backgrounds.
- Working experience in a fast paced techy startup with a customer first mindset.
