IT Support & Operations Specialist

2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment
Experience with MDM solutions (Kandji, Hexnode, etc)
Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom
Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning
Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta. Okta Admin certified or similar experience required
Ability to document IT processes and contribute to a knowledge base for self-service support
Ability to work independently and collaborate across time zones in a highly autonomous environment
Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving.

Provide technical assistance and troubleshooting for hardware, software, and connectivity issues.
Support employees with software installations, configurations, and updates
Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets.
Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology.
Develop and implement IT asset lifecycle strategies, including upgrades and replacements.
Maintain an IT support knowledge base, documenting common issues and resolutions.
Promote best practices and facilitate knowledge sharing
Manage user accounts, permissions, and access controls across IT systems.
Contribute to IT projects and major initiatives, ensuring alignment with business needs.

Strong organizational skills with experience managing IT projects and process improvements.
Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices.
Prior experience in a fast-growing software or tech startup environment.
Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations.