IT Support Specialist
| Company | Ataccama |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1+ years of experience in IT support, helpdesk, or a similar role.
- Experience with Azure Active Directory, Google Workspace, and Slack administration.
- Familiarity with Jira ServiceDesk and Notion (or willingness to learn).
- Strong troubleshooting skills for Windows, macOS, and enterprise applications.
- Basic understanding of networking (VPN, Wi-Fi, IP configurations, DNS, firewalls).
- Service-oriented mindset with strong communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- A curious and proactive attitude—if you don’t know something, you’re eager to learn!
Responsibilities
- Be the first point of contact for internal IT support via ServiceDesk and Slack.
- Troubleshoot and resolve issues with laptops, desktops, software, and networking.
- Support Azure Active Directory (user accounts, permissions, group policies).
- Assist employees with Slack, Jira ServiceDesk, Google Workspace, Notion, and Office 365.
- Support VPN, Wi-Fi, security protocols, and IT access management.
- Onboard new employees by setting up laptops, accounts, and tool access.
- Document troubleshooting steps and best practices in an internal knowledge base.
- Work with L2/L3 IT teams to escalate complex issues when needed.
- Proactively monitor IT systems and suggest improvements for efficiency.
Preferred Qualifications
- Experience managing IT tickets in Jira ServiceDesk.
- Basic scripting knowledge (PowerShell, Bash, Python).
- Familiarity with automation and IT asset management tools.
- IT certifications (CompTIA A+, ITIL, Microsoft 365, or Google Workspace).