IT Support Specialist
| Company | Modernizing Medicine |
|---|---|
| Location | Boca Raton, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s Degree in MIS, Computer Science or technical related field is required.
- CompTIA A+ and CompTIA Network+ certifications, preferred.
- 3+ years of experience.
- Experience supporting Apple, Linux, Windows and BYOD environments.
- Experience supporting LAN/WAN networking and mobile computing environments.
- Strong knowledge of one or more in each category: SaaS platforms: G Suite, Zendesk, etc.; SSO technologies: LDAP, AD, Okta, etc.; Scripting languages: Bash, Python, etc.
- Experience supporting a wide range of technologies, including VoIP, copiers, Audio/Video (AV) systems, cloud systems, open source software, etc.
- Extremely strong customer service, organizational, prioritization, multitasking and communication skills.
- A willingness to be flexible and adaptable to changing priorities and schedules.
- Be available for an On-Call rotational schedule that spans a week at a time.
Responsibilities
- Manage service requests submitted to the support desk via calls, emails, and tickets, ensuring all requests are handled professionally, with the highest quality of customer service possible.
- Provide IT support for all applicable IT resources, referring more complex problems to the appropriate technical team.
- Answer IT related questions, provide advice and training to users.
- Maintain user training manuals and procedures.
- Log support requests for continued problem resolution and tracking.
- Maintain one-to-one contact with users throughout the lifecycle of an incident or request.
- Stay up-to-date and aware of all applicable IT systems systems and remain continuously engaged in enhancing the user experience.
Preferred Qualifications
- CompTIA A+ and CompTIA Network+ certifications, preferred.
- Previous work experience in a corporate environment is preferred.