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IT Support Specialist
| Company | Odeko |
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| Location | New York, NY, USA |
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| Salary | $77000 – $110000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- At least 5 years of experience in IT Support role
- Strong skills in providing technical support and resolving IT related issues
- Proficiency with IT Helpdesk services like JIRA Service Desk
- Proficiency in supporting Mac OS X & Windows PC
- Proficiency in troubleshooting common network issues
- Proficiency supporting Google Suite, Okta, and Jamf
- Ability to operate successfully in a fast-paced startup environment
- Strong interpersonal and communication skills
Responsibilities
- Act as the frontline help desk support personnel for Odeko’s business units and employees
- Support employee onboarding/offboarding related activities
- Triage and troubleshoot cloud and on premise IT infrastructure and service issues to ensure continued delivery of IT services
- Collaborate with the Odeko Security team to ensure that Odeko IT equipment and infrastructure is secure
Preferred Qualifications
- Experience with Ubiquiti networking systems is a plus
- Experience with Slack, Jira, and HubSpot platforms is a plus
