IT Support Specialist / System Administrator

Bachelor’s degree in Information Technology, Computer Science, or Management Information Systems, or 2+ years of combined experience and professional knowledge.
Strong knowledge of computer hardware, software, and peripherals.
Experience with network troubleshooting and configuration.
Proficient in user account management, security protocols, and access control.
Ability to diagnose and resolve technical issues quickly and efficiently.
Strong documentation and communication skills.
Experience with monitoring system performance and security logs.
Ability to collaborate effectively with cross-functional teams.
Availability for 24-hour production support.

Troubleshoot hardware and software issues, ensuring users have the tools they need to work efficiently.
Resolve IT-related issues reported by users, ensuring minimal disruption to their work.
Install, configure, and maintain computer hardware, software, and peripherals.
Handle user account creation, maintenance, and security settings, including managing access rights to ensure appropriate system access levels.
Troubleshoot and resolve network connectivity issues, providing assistance for network-related queries.
Monitor system performance, security logs, and infrastructure health to proactively identify and resolve potential problems.
Maintain documentation for IT processes, procedures, and troubleshooting steps to ensure a well-documented knowledge base.
Stay up-to-date with the latest advancements and best practices in IT administration to improve overall system efficiency and security.
Work with other IT team members and departments to support organizational goals and objectives.
Provide 24-hour production support, ensuring systems are always operational and issues are resolved in a timely manner.
Perform other IT-related duties as necessary to support the team and the organization.
Other duties as assigned.