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IT Systems Administrator
| Company | Smartsheet |
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| Location | Bellevue, WA, USA |
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| Salary | $92500 – $126250 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of work experience in a production Windows and Linux environment working as a systems administrator
- Excellent customer service skills and passion to learn and understand technology
- Ability to plan, organize, schedule and implement multiple projects simultaneously
- Experience with OKTA
- Hands-on experience with OKTA Workflows
- Familiarity with SOX or other compliance (HIPAA or PCI)
- Experience with PowerShell and other scripting languages
- Familiarity with internet protocols, network firewalls, routing, switching, and VPN
- Knowledge of ITILITSM concepts and frameworks
- Experience with FreshService ITSM (including workflow automation)
- Can work an occasional evening, holiday, or weekend. Participate in an on-call rotation
- Legally eligible to work in the U.S. on an ongoing basis
Responsibilities
- Administration, maintenance, and support of several SaaS platforms
- Administration, maintenance, and support of Service Desk ITSM solution
- Support the existing SaaS products as its user base and functionality grows
- Provide escalated systems support for Service Desk, problem resolution, and mentoring across the Corporate IT team
- Develop scripts and tools for automations of routine tasks
- Conduct in-depth technical investigations to determine cause
- Monitor system usage to ensure capacity is meeting growth requirements
- Collaborate on new IT programs to improve performance
- Create knowledge base content and review existing documentation for areas of improvement
- Perform additional duties as assigned
Preferred Qualifications
No preferred qualifications provided.
