IT Tech Lead

IT Tech Lead

Requirements

• Extensive experience with Salesforce platform and related technologies.
• Strong knowledge of data warehousing concepts and best practices.
• Proficiency in ETL tools and processes.
• Experience in designing and implementing microservice architectures.
• Advanced skills in data analytics, including data engineering and API led and batch data integration.
• Solid understanding and practical experience of software development life cycles using JIRA based Agile Workflow.
• Knowledge of SQL to write queries to help understand the integration requirements to be enabled via API led integrations. within Platform.
• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Knowledge of Clinical Trial processes across pharmaceuticals, device and/or biotech sectors, specifically as they relate to document and data collection.
• Ability and willingness to “roll up your sleeves” to design and implement a Clinical, Regulatory & Quality Solution.
• Proven ability to manage diverse stakeholders and ensure delivery to a high degree of satisfaction.
• Ability to diagnose and use industry standard tools and techniques to assure the application performs to client expectations.
• Experience in cloud / hosted software environment.
• Troubleshoot critical production issues affecting end-users, including system unavailability and data integrity issues.
• Handle inquiries regarding all technical issues, information requests on application capabilities, navigation, installation or configuration.
• Provide coordinated support for getting new releases and configuration changes into production.
• Gather information for analysis, carry out the necessary research, setup test environments, replicate issues locally and propose resolutions or workarounds.
• Be a client facing representative of the Development and Product teams.
• Document new processes and keep existing documentation and tools up to date as the environment changes.
• Interface with engineering, product management and professional services when necessary.
• Lead gap analyses, workshop preparation and delivery, requirements gathering, configuration, validation, and customer training.
• Gather customer functional and technical requirements to support business processes; translate requirements into system configuration.
• Experience in development of Interfaces/Integration between on-premises and Salesforce/Veeva platform using API’s, Web Services (MuleSoft) and ETL (SnapLogic).
• Participate in weekly calls with release management to plan and prepare all production facing releases.

Responsibilities

• Act as a trusted IT platform consultant and expert, providing guidance to IT and business stakeholders across Clinical, Regulatory, and Quality functions.
• Identify and leverage Cross-Vault synergies, promoting adoption of shared platform capabilities and features to streamline processes and enhance business value.
• Evaluate Veeva general releases, conduct assessments/POCs, and develop business cases for implementing new enhancements or configurations to align with enterprise needs.
• Proactively socialize unused or newly introduced platform features, driving awareness, and adoption across the organization.
• Collaborate with business and IT stakeholders to gather requirements, design solutions, and deliver end-to-end implementations across the R&D IT Clinical, QA& Regulatory ecosystem.
• Lead delivery activities through the full software lifecycle: Design, Build, Test, and Deploy.
• Provide technical leadership and oversight for configuration, integration, and user experience (UX) optimizations, ensuring solutions align with business objectives and regulatory standards.
• Manage and maintain CI/CD pipelines for seamless integration and deployment using tools like MuleSoft, SnapLogic, and GlobalScape.
• Ensure comprehensive documentation for technical specifications, configurations, and integration mappings to support ongoing platform management.
• Maintain the GxP-qualified status of the platform by adhering to quality change management and configuration processes.
• Partner with Quality and Testing teams to validate platform changes, summarize test results, and ensure release readiness.
• Proactively identify and mitigate risks and dependencies related to upstream and downstream systems during release cycles.
• Mentor and coach team members, including the Cross Vault Technical Excellence, to improve delivery throughput and solution quality.
• Foster a collaborative environment that promotes innovation, knowledge-sharing, and continuous improvement.
• Partner with the Integration Platform team to align on integration designs and improve the integration landscape by simplifying workflows and ensuring seamless interoperability.
• Oversee and update the JIRA board during the lifecycle of implementations, focusing on requirements gathering, configuration, validation/testing, training, and go-live activities.
• Work closely with the Veeva technical team to address requirements, resolve issues related to APIs, security setups, and functional configurations.
• Provide maintenance support in alignment with the defined service support plan, ensuring smooth operations post-implementation.
• Drive the creation and execution of platform exploitation ideas, identifying opportunities to maximize value from the Veeva Vault platform.
• Regularly assess the integration landscape to propose and implement simplified designs aligned with AstraZeneca’s enterprise goals.
• Ensure all technical specifications and design documents remain up to date as the platform evolves.

Preferred Qualifications

• 5+ years’ direct experience working with Salesforce or Veeva Vault Technologies implementation and establishing enduring Governance to drive strategic Product Roadmap Deliveries.
• Proven track record working for high impact global system implementation programs as a consultant, business, or IT role.
• Experience with the Salesforce or Veeva Vault Development Platform, including CTMS, RIM, QMS, and cross-domain integrations.
• Familiarity with other systems such as Documentum, NextDocs, or SharePoint.
• Contributed strategies and implementation program(s) for deploying the Salesforce or Veeva Vault suite across an organization globally.
• Expert in scripting (batch, Perl, Bash, Ruby, Groovy, or similar languages).
• Experience in developing/programming (Java, C++, or similar languages).
• Experience with configuration management tools (Ansible, Chef, or similar tools).
• Experience with software configuration management tools (GIT, SVN or similar tools).
• Experience with creating CI/CD pipelines (Jenkins or similar tools).
• Understanding of the build tools (maven, ant, gradle, setup.py, Sonar or similar tools).
• Experience with Cloud Platforms such as AWS, AZURE.
• Experience working with JIRA, Confluence, BitBucket, Automated Testing tools.
• Experience of working in agile teams using methodologies such as SCRUM and SAFe.